10643 – Technical Operation Engineer I

10643 – Technical Operation Engineer I (VR/OTA) 

SUMMARY 

• Responsible for the North American Master Content Provider (MCP) server operation, especially VR (Voice Recognition) and OTA (Over-The-Air) services. Responsibilities include quality engineering (quality assurance), supporting development efforts, quality validation, content provider (CP) related customer service, and daily monitoring of the services (server). Respond to Headquarters, content providers and other client requests.  Collaborate with other groups to complete projects. 
  • Content Providers, including but not limited to: Voice Recognition (VR), Charging Stations (e.g. EVgo, ChargePoint, etc.), Weather, Speed Camera, Local Search, and others 
  • OTA services including customers (HKMC) and system providers (Mobis, LGE) 
• Plan and perform regular/occasional field driving & bench tests to validate and improve overall content provider data quality. Collect, interpret, and visualize driving test data for the purpose of improving user experience. Utilize necessary tools for in-depth analyses of CPs data quality, and communicate with CPs to maintain and improve the accuracy of the provided data. 
•  Manage relationships and coordinate efforts between various content provider organizations and all Hyundai subsidiaries.  Additional obligations include supporting client tests and collaborating with headquarters. Also, support the overall systems operation between CPs, clients, and headquarters. 
•   OTA portal operation is one of the main roles of this position to ensure the SW update on vehicle head-unit through the air. Monitor the dashboard of OTA service transactions and server capability of each OTA service. Collaborate with headquarters and customers to ensure the SW update via OTA services and managing issues with customer and headquarters. 

ESSENTIAL FUNCTIONS 

Operation Management 

• Report daily/monthly user usage trends by cross analyzing data from the Connected Car Service (CCS) servers, Master Content Provider (MCP) servers including VR and OTA services (LMS, CDN etc.) 
• Conduct regular meetings with clients and content providers to collaborate on field test operations to improve the quality of contents related services 
• Monitor the status of the VR/OTA/MCP servers and react to any malfunctions 
• Communicate with the CCS team regarding server issues, system maintenance, and client request 
• Communicate with the content providers to resolve any and all issues that arise with their data and processes 
• Communicate with the customers like HKMC and LGE/Mobis to resolve any and all issues that arise with OTA. 

Content Provider (CP) and Server Validation Testing 

• Research and prepare required test environments and corresponding vehicles to confirm the functionality of software 
• Create and manage test cases based on the development requirements 
• Execute, gather and distribute the results of tests and test cases 
• Plan and conduct drive (field) tests to validate that CP data is correct and processes are functioning as well as testing the overall software update 
• Conduct lab tests to validate that CP data is correct and processes are functioning 
• Organize and analyze test data to identify errors and points of improvements 
• Raise issues revealed from testing, check the progress of the fixes, and validate the fixes through additional testing 

  OTA (Over-The-Air) Service Operation and Monitoring 

• Research and prepare required test environments and corresponding vehicles to confirm the functionality of software 
• Address specification, testing, and quality verification inquiries from the AVNT OTA FUMO/SCOMO responsible organization of HKMC in each region. 
• Communicate and confirm actions with the responsible person in case of integration issues between SBS and the Service Hub in each region 
• Communicate with HQ common operators before the start of regular operations in each region. 
• Monitor the distribution status to ensure no issues arise and that regular operations are carried out smoothly 
• Check the CDN traffic usage of the responsible regional domain in the CDN Portal and report any anomalies to the HQ common operators 
• Verify the total communication count, success count, failure count, and failure rate for each service protocol in the LMS. Identify any causes upon reaching specific thresholds and communicate them to the HQ common operators. 
• In accordance with the request from HQ's common operator, monitor the system status irregularly, and communicate with the representatives of each system and region. 

  Incident Management 

• Respond to customer reported issues  
• Respond to and analyze customer issues by investigating and identifying the root cause, reporting a solution, and recommending possible improvements 

  Quality Engineering 

• Investigate the application of new features and perform tests for those new features 
• Perform local testing for head unit related features on all available platforms 
• Review existing logic and support the development team in deciding logic changes based on characteristics of NA environments 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

JOB REQUIREMENTS 

• BS / BA degree or equivalent experience 
• 2+ years of experience in quality assurance, engineering, or other related field 
• Understanding and ability to use collaboration tools (JIRA, Confluence, etc.) 
• Experience using Car Connected Services 
• Experience with test automation tools 
• Strong root-cause analysis skills 
• Detailed knowledge of IT security 
• Experience with Python, Matlab, and SQL scripting 
• Experience of Cloud Server such as AWS  
• Excellent oral presentation and writing skills 
• Organized, detail-oriented, self-motivated, and ability to meet deadlines 
• Experience in automotive technology industry preferred 
• Korean bi-lingual strongly preferred 

Hourly Range - $29.01/hour to $41.48/hour