10732 - Manager, Operations
Location: Plymouth, MI (5 days on-site)

Company Overview 

Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and Managed Services Provider support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.
At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.
If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.

Website: http://www.haeaus.com

Role Overview

The selected on-site IT Manager will be responsible for leading IT service delivery and day-to-day technology operations across multiple supported locations. The role provides direct leadership, governance, workforce management, operational oversight, and coordination across infrastructure, networking, security, end-user support, and IT service management activities.
The position serves as the primary management interface between onsite IT teams, business stakeholders, technical service organizations, and corporate IT leadership. The manager is accountable for clear ownership, governance, operational oversight, workforce management, cross-site coordination, and stakeholder management.

Key Responsibilities

• Team Leadership & Resource Management
  Lead onsite Infrastructure and Support Engineers; define roles, priorities, and accountability. Manage staffing, workloads, scheduling, coverage, capacity, and onboarding. Coach employees, manage performance, and support training and succession planning. Promote collaboration, documentation, and proactive escalation.
• Infrastructure Service Delivery
  Oversee multi-site infrastructure, network, server, endpoint, workplace technology, backup/disaster recovery, and HQ Security Operations support. Ensure SLA compliance, availability, and stability; align cross-site resources with business priorities and address service gaps.
• Incident & Problem Management
  Own operational escalations and lead major-incident response for server, network, security, and production-impacting outages.
• ITSM & Operational Governance
• Provide management oversight and coordination across technology areas including:
• Project & Risk Management
  Oversee network refreshes, server migrations, cloud, security, compliance, and operational projects from planning through transition to support.
• Governance, Risk & Compliance
  Support TiSAX, ISO 27001, corporate policies, internal audits, and customer security requirements. Maintain audit evidence, policy compliance, remediation tracking, and security KPI reporting.
• Customer & Stakeholder Management
  Serve as the primary onsite contact for customer IT leadership, business stakeholders, corporate IT, and shared services. Lead weekly and monthly service reviews; translate business needs into team priorities, resolve cross-functional issues, and communicate risks early. Meet service commitments and drive customer satisfaction.
• Performance & Reporting
  Report weekly on issues, major incidents, projects, resource activities, and risks. Provide monthly executive dashboards covering KPIs, SLAs, requests, security, asset lifecycle, backup/disaster recovery, and improvements. Track workload and measurable service objectives, analyze recurring issues, and maintain accurate leadership and audit evidence.

• Bachelor's degree in IT, Computer Science, Engineering, Business, or a related discipline, or equivalent professional experience.
• 8+ years in IT infrastructure operations and 3+ years managing infrastructure teams.
• Customer-facing service delivery experience.
• Proven experience leading technical teams and coordinating resources across multiple locations or business units.
• Strong understanding of enterprise infrastructure, networking, security, servers, cloud technologies, Microsoft 365, and end-user technology.
• Strong understanding of enterprise networks and backup and disaster recovery.
• Working knowledge of ITSM disciplines including Incident, Problem, Change, Asset, Configuration, and Service Management.
• Experience managing operational escalations and coordinating critical-incident response.
• Experience with workforce planning, employee development, onboarding, knowledge transfer, and performance management.
• Experience managing infrastructure or operational projects involving multiple technical teams.
• Strong written and verbal communication skills with the ability to communicate technical risks and operational issues to both technical and business stakeholders.
• service expectations.

• ITIL certification or demonstrated practical experience operating within an ITIL-based environment.
• Experience with enterprise ITSM platforms such as ServiceNow.
• Experience working in manufacturing, engineering, R&D, or other operationally critical IT environments.
• Experience supporting manufacturing environments preferred.
• Experience supporting geographically distributed or multi-site environments.
• Familiarity with cybersecurity governance, vulnerability remediation, audit requirements, and technology lifecycle management.
• Experience managing infrastructure modernization, network, server, security, or workplace technology initiatives.
• Demonstrated ability to build structure and governance in environments where technical resources operate across overlapping functional responsibilities.

• Passion for Technology: We are enthusiastic about emerging technologies and their potential to transform the automotive industry. 
• Agility: We work in an agile environment, adapting quickly to changes and continuously improving our processes. 
• Teamwork: We believe in the power of teamwork and collaboration, supporting each other to achieve common goals. 
• Growth: We prioritize personal and professional growth, offering opportunities for learning and development. 
• Inclusivity: We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome.