Company Overview  
 
Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis. 
 
HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group. 
 
At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations. 
 
If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.  

Website: http://www.haeaus.com 

Role Overview

HAEA seeks a strategic change advocate to drive operational excellence and business growth. The Senior Business Process Analyst will partner with cross-functional executives to align organizational initiatives with company strategy through data-driven insights and performance management. This role requires strong consulting skills, stakeholder rapport, and the ability to translate complex business challenges into actionable solutions. A key initiative includes developing an IT Services portfolio cataloging system and methodology.

Key Responsibilities

• Strategic Planning & Execution: Lead high-impact programs and initiatives while optimizing ROI and evaluating business cases with cost-benefit analysis
• Performance Management: Monitor, analyze, and report on KPIs, SLAs, and OKRs to identify operational efficiency opportunities and drive improvements
• Budget & Resource Oversight: Manage OpEx/CapEx budgets, resource planning, and technology investments to mitigate organizational and technology debt
• Cross-Functional Collaboration: Consult with IT leadership and subdivision leaders to develop action plans, implement service management initiatives, and support business demands
• Innovation & Insights: Champion emerging technologies and industry trends; ideate and support enterprise-level programs (workshops, hackathons, seminars) to drive IT modernization
• Documentation & Process Improvement: Develop organizational documentation including white papers, process flows, and SOPs to enable continuous improvement

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice 

Basic Qualifications: 

• Education: Bachelor's degree in Business Administration, Business Analytics, Business Information Systems, Computer Science, Finance, or equivalent professional experience
• Experience: 8+ years in business analysis, process optimization, or related roles driving measurable business improvements
• Analytical Mindset: Advanced problem-solving and critical thinking skills with ability to synthesize complex data into actionable insights
• Technical Proficiency:
  • Microsoft Office Suite (required)
  • Business intelligence and reporting tools (PowerBI, Smartsheet, or similar)
  • Experience with business systems and enterprise tools (a plus)
• Communication: Excellent written and verbal communication skills with demonstrated ability to present findings and recommendations to executive leadership
• IT Environment: Proven experience working within IT organizations or supporting IT-driven initiatives

Salary range: 103,170 to $158,873 

In addition to a competitive salary, this position offers a fantastic benefits package that includes comprehensive medical/dental coverage, generous PTO, education assistance, and annual merit increase eligibility in a growth-focused work environment. 

Team Culture:

Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value:  

• Passion for Technology: We are enthusiastic about emerging technologies and their potential to transform the automotive industry.  

• Agility: We work in an agile environment, adapting quickly to changes and continuously improving our processes.  

• Teamwork: We believe in the power of teamwork and collaboration, supporting each other to achieve common goals.  

• Growth: We prioritize personal and professional growth, offering opportunities for learning and development.  

• Inclusivity: We maintain an inclusive culture where diverse perspectives are valued, and everyone feels welcome.  

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.