10772 - Supplier Management Specialist (Vendor Management)
Fountain Valley, CA, CA
Full Time
Mid Level
10772 – Supplier Management Specialist
Location - Fountain Valley, CA
Hyundai AutoEver is a company specializing in vehicle software that provides smart mobility solutions that satisfy all human needs related to mobility and connectivity, will do its best to fulfil its social responsibilities in the process of growth, create new values together with our stakeholders, and open a better world and future.
We are seeking a skilled and highly motivated Vendor/Supplier Management specialist that will join part of the Procurement and Strategic Sourcing department and be responsible for advising and guiding the organization in establishing, managing, and optimizing Service Level Agreements (SLAs) to ensure that the services provided meet or exceed client expectations. This role involves a blend of strategic planning, analytical skills, and excellent communication.
JOB SUMMARY AND RESPONSIBILITIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
SLA Development and Review:
Collaborate with cross-functional teams to define and develop SLAs based on business objectives and customer expectations.
Conduct reviews of existing SLAs to identify areas for improvement and recommend necessary changes
Deploy, analyze and manage survey results to identify risk and opportunities with existing supplier base
Facilitate QBR and/or Annual business reviews
Performance Metrics:
Define and measure key performance indicators (KPIs) to assess the effectiveness of services against agreed-upon SLAs.
Develop reporting mechanisms to communicate performance metrics to stakeholders.
Stakeholder Engagement:
Act as a liaison between internal teams, clients, and vendors to ensure alignment on SLA requirements and expectations.
Provide guidance to teams in meeting SLA targets and resolving any disputes or discrepancies.
Process Optimization:
Analyze workflows and processes to identify opportunities for efficiency improvements in meeting SLA commitments.
Develop and implement process enhancements to streamline service delivery.
Risk Management:
Identify and mitigate risks associated with SLA adherence, ensuring contingency plans are in place.
Documentation and Compliance:
Maintain comprehensive documentation of SLAs, performance metrics, and compliance measures.
Ensure that SLAs are in compliance with legal and regulatory requirements.
Training and Development:
Provide training and workshops to internal teams on SLA best practices and the importance of meeting commitments.
Qualifications:
Salary Expectation - $69,390 - $99,200 per yr.
Location - Fountain Valley, CA
Hyundai AutoEver is a company specializing in vehicle software that provides smart mobility solutions that satisfy all human needs related to mobility and connectivity, will do its best to fulfil its social responsibilities in the process of growth, create new values together with our stakeholders, and open a better world and future.
We are seeking a skilled and highly motivated Vendor/Supplier Management specialist that will join part of the Procurement and Strategic Sourcing department and be responsible for advising and guiding the organization in establishing, managing, and optimizing Service Level Agreements (SLAs) to ensure that the services provided meet or exceed client expectations. This role involves a blend of strategic planning, analytical skills, and excellent communication.
JOB SUMMARY AND RESPONSIBILITIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
SLA Development and Review:
Collaborate with cross-functional teams to define and develop SLAs based on business objectives and customer expectations.
Conduct reviews of existing SLAs to identify areas for improvement and recommend necessary changes
Deploy, analyze and manage survey results to identify risk and opportunities with existing supplier base
Facilitate QBR and/or Annual business reviews
Performance Metrics:
Define and measure key performance indicators (KPIs) to assess the effectiveness of services against agreed-upon SLAs.
Develop reporting mechanisms to communicate performance metrics to stakeholders.
Stakeholder Engagement:
Act as a liaison between internal teams, clients, and vendors to ensure alignment on SLA requirements and expectations.
Provide guidance to teams in meeting SLA targets and resolving any disputes or discrepancies.
Process Optimization:
Analyze workflows and processes to identify opportunities for efficiency improvements in meeting SLA commitments.
Develop and implement process enhancements to streamline service delivery.
Risk Management:
Identify and mitigate risks associated with SLA adherence, ensuring contingency plans are in place.
Documentation and Compliance:
Maintain comprehensive documentation of SLAs, performance metrics, and compliance measures.
Ensure that SLAs are in compliance with legal and regulatory requirements.
Training and Development:
Provide training and workshops to internal teams on SLA best practices and the importance of meeting commitments.
Qualifications:
- Bachelor’s degree in Business, Economics, Accounting, or other related field
- 5+ years' experience in Information Technology and experience in SLA development and management
- Knowledge of IT/ automotive IT or relevant industry standards and best practices
- Ability to multi-task in a fast-paced environment
- Strong communication, planning and presentation skills
- Proven ability to work collaboratively in a cross-functional team environment
- Demonstrated ability to use the Microsoft Office suite (MS Word, Excel, PowerPoint)
Salary Expectation - $69,390 - $99,200 per yr.
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