10586 - Technical Operations Engineer

10586 – Technical Operation Engineer, Costa Mesa, CA

Purpose:

• Responsible for the North American Connected Routing (SBR - Server Based Routing) operation.
• Responsibilities include quality engineering (quality assurance), supporting development efforts, route logic analysis, quality validation, connected routing related customer service, and daily monitoring of the routing systems.
• Respond to headquarter's, content providers' and other clients' requests.  Collaborate with other groups to complete projects.
  Plan and perform regular/occasional field driving tests to validate and improve overall connected routing quality.
• Will compare, analyze, and benchmark tests against competitors to improve connected routing quality. 
• Collect, interpret, and visualize driving test data for the purpose of improving user experience.
• Utilize necessary tools for in-depth analyses of traffic data quality and communicate with content providers and corporate developers to maintain and improve the accuracy of the provided data. 
• Additional responsibility of evaluating user routes using route analysis tools, exposing errors, comparing displayed routes to the customers' routes, and suggesting possible solutions to improve overall service quality.
  Manage relationships and coordinate efforts between various content provider organizations and all Hyundai subsidiaries. 
• Additional obligations include supporting client tests and collaborating with headquarters to localize current logic with the market.
• Also, support the overall systems operation between content providers, clients, developers, and headquarters.

Essential Functions:

Operation Management:

• Report daily/monthly user usage trends by cross analyzing data from the connected car service (CCS) servers and geographic information systems (GIS) servers
• Analyze the accuracy of traffic data from the multiple providers using organizational scoring methods
• Conduct regular meetings with clients to collaborate on field test operations to improve the quality of connected routing services
• Monitor the status of the connected routing servers and react to any malfunctions
• Communicate with the CCS team regarding the server issues, system maintenance, and client request
  Report maps related issues to the provider and test the corrections

Incident Management:

• Respond to customer reported issues
• Respond to and analyze customer issues by investigating and identifying the root cause, reporting a solution, and recommending possible improvements

Quality Engineering:

• Plan and perform driving field test for software updates, routes and traffic quality
• Perform regular/occasional software update test
• Research and prepare required test environments and corresponding vehicles to confirm the functionality of software
• Create and manage test cases based on the development requirements
• Execute, gather results, and distribute the result of test cases
• Organize and analyze test data to identify errors and suggest points of improvement
• Investigate the application of new features and perform tests for those new features
• Perform local testing for head unit related features on all available platforms
• Raise issues revealed from testing, check the progress of the fixes, and validate the fixes through additional testing
• Review existing logic and support the development team in deciding logic changes based on characteristics of North American environments
• Join the quality audit and follow up on connected route related issues
  Analyze customer routes and investigate their issues/complaints for possible improvements

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Basic Requirements:

• Bachelor of science degree or equivalent technical experience.
• 1~2 years of experience in quality assurance, engineering, or another related field
• Understanding and ability to use collaboration tools (JIRA, Confluence, etc.)
• Non-Professional experience using Connected Car Services such as OEM navigation systems from any car manufacturer
• Test automation tools
• Strong root-cause analysis skills
• Excellent oral presentation and writing skills
• Organized, detail-oriented, self-motivated, and ability to meet deadlines
• Desire to drive for long periods of time

Nice To Have:

• Experience in automotive technology industry
• Test driving experience
• Bi-lingual in Korean and English

Travel:

• Bi-Monthly trips to across North America.
• Occasional trips to the customer VOC sites.
• Some international travel may be required.

Salary Range - $30.47/hour – $43.57/hour