Hyundai Autoever America

10465 - Client Services Consultant, Connected Car and Mobility IT Business

CCS IT Service Management - Costa Mesa, CA - Full Time

Purpose:

Responsible to lead and deliver all aspects of CCS (Connected Car Service)-related product planning and strategy. Responsible to strategize and plan new product development in the area of Wireless & Vehicle Connectivity domain, including B2B CCS service delivery and lifecycle management with HMG affiliates and partners. Functions as a SME (Subject Mattered Expert) for all CCS-related product portfolio and offerings; Serve as a single point of contact for Connectivity Service-related inquiries and requests from clients and partners. Facilitates and lead new service-related contract development / amendments with clients, HMG affiliates and partners.

 

Essential Functions:

  • Lead various projects related to development of new CCS features and use cases, especially in B2B arena, such as fleet management and mobility, and to development of new partnership and across entire service value chain.
  • Lead definition of key business requirements, assessment of business and tech impact with new CCS business initiatives, including assessment of contractual, financial, data & reporting, architectural and system capacity-related impact.
  • Leverage existing partners and CBUs relationships and build new connections to expand CCS product portfolios and offerings.
  • Conduct thorough market research to identify potential customers, competitors, and industry trends in the vehicle telematics sector.
  • Identify, prospect, and establish new CCS business opportunities with (potential) clients and partners, including fleet management companies, logistics providers, government agencies, and other relevant entities.
  • Develop and maintain CCS Product Roadmap; Support end-to-end process of defining, developing, and differentiating CCS service offerings to various segments of beneficiaries; Monitor entire CCS product status for various lifecycle stages.
  • Act as a consultant to assist other Hyundai Motor Group (HMG) client companies to enhance their CCS businesses. 
  • Coordinate with all internal departments for client proposal creation.
  • Functions as a SME (Subject Mattered Expert) for all CCS-related product portfolio and offerings; Serve as a single point of contact for Connectivity Service-related inquiries and requests from clients and partners.
  • Staying abreast of service implementation and business operation status, keep clients stay up to date with their CCS service status.
  • Create/manage various product/ service pricing model align with company's strategic direction

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

Basic Requirements:

 

  • B.A. or B.S. degree in Business Administration, Marketing, or a related field, and preferably an MBA.
  • 10+ years of experience in a similar role preferably in the telematics, IT, Telecommunications or automobile industry. Proven track record in business development, product development and management, or product marketing within the vehicle telematics, telecommunications or related technology industry.
  • 7 + years leading or participating in business strategy, product/ service bundling and offer development or technology projects, preferably in a client-facing environment.
  • 5 + years leading or participating in product planning, strategy, development and lifecycle management.
  • Consulting experience at a Big4 consulting company, highly desirable
  • Strong understanding of telematics services, fleet management, and connected vehicle solutions preferred.
  • Ability to work independently and as part of a team, demonstrating self-motivation and time management skills.
  • Demonstrated experience in building and maintaining client relationships.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to travel frequently to international sites (e.g. Toronto, Canada)
  • Well organized with ability to pay close attention to details.
  • Strong interpersonal skills.
  • Able to collaborate effectively with cross-functional teams.
  • Great customer service and professional demeanor.
  • Utilize best practices for general business, administrative, and operational procedures.
  • Ability to create standard forms, templates, and processes.
  • Ability to review and update Terms and Conditions.

 

Salary Range: $103,170 to $158,873

Apply: 10465 - Client Services Consultant, Connected Car and Mobility IT Business
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