20007 - Technician II

West Point, GA
Full Time
Entry Level
20007 – Technician II
Location – West Point, GA

PURPOSE:
The Technician II will analyze and monitor MES systems and equipment across the Automotive Manufacturing plant (KIA Georgia).  Provide level 1 support in continuously supporting production at KIA Georgia and Glovis GGA.

ESSENTIAL FUNCTIONS:
  • Monitor and respond to problems with MES & Glovis GGA computer systems. This includes covering phone and radio calls from production and maintenance. 
  • Complete periodic checklists regarding MES & Glovis GGA computer systems.
  • Promptly respond to and resolve issues and requests as they arise. 
  • Work with other Analysts and other MES team members to resolve issues. 
  • Escalate issues as per MES escalation standards
  • Work in both a control room and on the plant floor. 
  • Work overtime as needed to support production as well as projects
  • Reconfigure and replace computers, scanners, and printers as they fail.
  • Attend some holidays and the summer shutdown period to perform preventative maintenance of computers and MES equipment throughout the plant.
  • Assist customers with installations and modifications regarding MES systems. This includes: computer installation, scanner installation and computer repair.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS:
  • High school graduate or equivalent
  • 2+ years of IT experience.
  • Strong computer troubleshooting, hardware, and software support
  • Experience with Windows, Microsoft Word, Excel, Microsoft Office, Web Browsers, and taking phone calls
  • Experience with building computers, imaging computers or installing Windows
  • Must be able to think analytically
  • Ability to follow written and verbal instructions.
  • Ability to work well in a team environment.
  • Ability to interact positively with internal and external customers.
  • CompTIA A+ preferred
  • Must be able to work shift rotation 
Pay Range - $20.85 - 29.81 per hour.
 
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