20188 - System Administrator II (Bilingual - Korean/English)

20188 – System Administrator II
Location – Savannah, GA (fully onsite position)

CBU:  HMGMA

PURPOSE:

Provides technical leadership and is responsible for establishing the direction for maintenance, standards, life-cycle management, design, and implementation approaches for the company’s servers and related infrastructure. Creates, evaluates, and implements plans and design proposals for high-impact IT solutions and their use involving leading-edge technologies and methods, considering key factors such as their long-term effectiveness (service delivery and cost), practicality, technical limitations, criticality, and coordinates with Headquarters. Leads or contributes to designs applied to all aspects of servers and related infrastructure prototypes and eventual implementation. Performs work of high complexity and derives logical processes based on technical platforms. Engages in performance/integration testing, problem analysis, and business and technical analysis.

ESSENTIAL FUNCTIONS:

Technical Leadership (75%)  

1. Server Administration and Management: Oversee the operation, performance, and availability of Windows/Linux Server/Storages, including roles such as Active Directory, DNS, DHCP, file/print services, and other server-related functionalities. 

2. Troubleshooting and Issue Resolution: Diagnose and resolve hardware and software-related issues on Windows/Linux Server/Storages. Utilize advanced troubleshooting techniques and tools to identify root causes and implement effective solutions. 

3. Windows/Linux Server/Storage Configuration and Maintenance: Configure, install, and maintain to ensure proper setup and functionality. Regularly apply patches, updates, and security measures to maintain system integrity. 

4. Software Deployment and Management: Manage software installations, updates, and licenses for applications running on Windows/Linux Server/Storages. Ensure software compliance and compatibility within the server environment. 

5. Backup and Disaster Recovery: Develop and manage backup and recovery strategies for Windows/Linux Server/Storages to ensure data integrity and facilitate timely recovery in case of system failures or data loss

6. Availability/Performance Monitoring and Optimization: Monitor server availability, performance, analyze performance metrics, and proactively optimize server resources to ensure efficient and responsive operations. 

7. Maintain a current inventory of all Windows/Linux Servers/Storage assets, purchase history, and warranty data. Other Duties as required. 

8. Security and Compliance: Implement and enforce security measures to protect Windows/Linux Server/Storages from unauthorized access, malware, and other threats. Ensure compliance with relevant industry standards and regulations. 

9. Scripting and Automation: Develop and maintain scripts for automating routine tasks and administrative processes within the Windows/Linux Server/Storage environment. PowerShell scripting skills are often essential. 

10. Capacity Planning and Scaling: Collaborate with IT leadership to assess server capacity needs and plan for future growth. Recommend hardware upgrades or additions, as necessary. 

11. Change Management: Adhere to established change management processes when implementing changes or updates to Windows/Linux Server/Storage environments. Ensure changes are well-documented and communicated. 

12. Vendor Management: Collaborate with vendors to procure, support, and maintain server hardware and software. Manage vendor relationships and service agreements. 

     Customer Support & Project Coordination (25%) 

1. Evaluate/handle customer request based on agreed roles & responsibility 

2. Act as a liaison for tasks/project execution between customer, project team, and HAEA Infra Ops team to process complex tasks 

3. Manage assigned tasks and quickly respond to and process support tickets using ITSM in a timely and reliable manner. 

4. Project Support: Contribute to IT projects involving Windows/Linux Server/Storage environments, providing technical expertise and support for planning, implementation, and testing. 

5. Conduct/Lead formal project meetings with the team, other departments, and customers.

These essential functions highlight the core responsibilities of a Systems Administrator II. The role involves advanced expertise in Windows/Linux server/Storage environments, encompassing server administration, security, performance optimization, scripting, and project support to ensure the reliable and efficient operation of the organization's Windows/Linux server/Storage infrastructure.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Scope Indicators:
Scope indicators for a Systems Administrator II provide insight into the breadth and depth of responsibilities and tasks associated with the role. These indicators outline the various areas the sys admin is expected to operate. Here is the overview: 

1. Server Configuration and Deployment
2. Server Management and Maintenance
3. Security and Compliance
4. Backup and Disaster Recovery
5. Virtualization Management
6. Performance Optimization
7. Scripting and Automation
8. Project Support and Collaboration
9. Capacity Planning and Scaling
10. Customer Management
11. Documentation and Knowledge Sharing
12. Change Management
13. Vendor Management

 
These scope indicators provide an overview of the critical responsibilities and areas of expertise expected of a Systems Administrator II. The role involves advanced technical skills, collaboration, and proactive management of the organization's Windows/Linux server/Storage infrastructure.

Supervisory Responsibilities:    N/A

Decision Making/Discretion:

Follows management direction, adheres to Change Management policies, and custodians’ resources responsibly. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results—networks with key contacts outside their area of expertise

JOB REQUIREMENTS/PREFERENCES:

Education - Bachelor’s degree in information technology major preferred Related Work Experience (Yrs.) - At least 5 years of experience as the primary administrator for Windows/Linux Server, VMware vSphere & vSAN. Skills/Knowledge: Excellent communication skills. Bi-lingual in Korean & English is big plus Ability to interact positively with internal and external customers Ability to think logically, analyze issues, and implement appropriate solutions. Ability to plan, organize, and coordinate work assignments. Ability to complete projects on time. Ability to work well in a team environment.   Certifications (Required/Preferred) Microsoft Certification for Windows Server preferred VMware Certification for vSphere/vSAN preferred Other relevant certifications are a +.

Salary Range - $65,950 - 94,300/yr. + an outstanding Benefits package.