| Purpose of Position |
Provides technical leadership and is responsible for establishing the direction for maintenance, standards, life-cycle management, design, and implementation approaches for the company’s servers and related infrastructure. Creates, evaluates, and implements plans and design proposals for high-impact IT solutions and their use involving leading-edge technologies and methods, considering key factors such as their long-term effectiveness (service delivery and cost), practicality, technical limitations, criticality, and coordinates with Headquarters. Leads or contributes to designs applied to all aspects of servers and related infrastructure prototypes and eventual implementation. Performs work of high complexity and derives logical processes based on technical platforms. Engages in performance/integration testing, problem analysis, and business and technical analysis.
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| Summarize the job's overall purpose, objective, and responsibilities and how it fits into the organization. |
| Essential Functions |
Technical Leadership (75%) - Process Improvement: Contribute to improving various IT process and procedure including change management, incident management, standard operation procedure
- Manage assigned tasks and quickly respond to and process IT tickets using ITSM in a timely and reliable manner
- Implement Windows/Linux Server/Storage Environment Monitoring System
- Performance Monitoring and Optimization: Monitor server performance, analyze performance metrics, and proactively optimize server resources to ensure efficient and responsive operations.
- Develop/test and analyze new technical solutions to problems
- Detect, diagnose, and troubleshoot server malfunctions
- Maintain a current inventory of all Windows/Linux assets, purchase history, and warranty data. Other Duties as required
- Windows/Linux Server Administration and Management: Oversee the operation, performance, and availability of Windows/Linux servers, including roles such as Patch management, Active Directory, DNS, DHCP, file/print services, and other server-related functionalities
- Troubleshooting and Issue Resolution: Diagnose and resolve hardware and software-related issues on Windows/Linux servers. Utilize advanced troubleshooting techniques and tools to identify root causes and implement effective solutions
- Security and Compliance: Implement and enforce security measures to protect Windows/Linux servers from unauthorized access, malware, and other threats. Ensure compliance with relevant industry standards and regulations
- Backup and Disaster Recovery: Develop and manage backup and recovery strategies for Windows/Linux servers to ensure data integrity and facilitate timely recovery in case of system failures or data loss
- Perform backup and restore of databases and all Windows/Linux servers
- Software Deployment and Management: Manage software installations, updates, and licenses for applications running on Windows/Linux servers. Ensure software compliance and compatibility within the server environment
- Virtualization and Cloud Integration: Manage virtualization platforms and cloud-based resources within the Windows/Linux server environment. Optimize resource utilization and maintain virtualized instances
- Scripting and Automation: Develop and maintain scripts for automating routine tasks and administrative processes within the Windows/Linux server environment. PowerShell scripting skills are often essential
- Capacity Planning and Scaling: Collaborate with IT leadership to assess server capacity needs and plan for future growth. Recommend hardware upgrades or additions as necessary
- Documentation and Knowledge Sharing: Maintain comprehensive documentation of server configurations, procedures, and troubleshooting steps. Share knowledge and provide training to team members
- Vendor Management: Collaborate with vendors to procure, support, and maintain server hardware and software. Manage vendor relationships and service agreements
Project Management (25%)- Project Support: Contribute to IT projects involving Windows/Linux server/Storage environments, providing technical expertise and support for planning, implementation, and testing
- Manage & coordinate projects from the initial requirement to the completion stage, ensuring appropriate documentation and completion
- Conduct/Lead formal project meetings with the team, other departments, and customers
These essential functions highlight the core responsibilities of a Systems Administrator III. The role involves advanced expertise in Windows/Linux server/Storage environments, encompassing server administration, security, performance optimization, scripting, and project support to ensure the reliable and efficient operation of the organization's Windows/Linux server infrastructure. |
| Describe the job's essential functions and list the duties in order of importance. Begin each sentence with an action verb such as advice, plans, administers, etc. Please indicate the time spent performing each task (the total percentage of time must equal 100%). |
| Scope Indicators |
Scope indicators for a Systems Administrator III provide insight into the breadth and depth of responsibilities and tasks associated with the role. These indicators outline the various areas the sys admin is expected to operate. Here is an overview:
- Project Management/Coordination
- Process Improvement
- Server Configuration and Deployment
- Server Management and Maintenance
- Security and Compliance
- Backup and Disaster Recovery
- Virtualization Management
- Performance Optimization
- Scripting and Automation
- Capacity Planning and Scaling
- Documentation and Knowledge Sharing
- Vendor Management
These scope indicators provide an overview of the critical responsibilities and areas of expertise expected of a Systems Administrator III. The role involves advanced communication skill, project management skill, technical skills, collaboration, and proactive management of the organization's Windows/Linux server infrastructure.
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| If applicable, indicate the scope of responsibility for which the position is directly responsible: |
| Job Requirements |
Education
Bachelor’s degree in information technology major required
Related Work Experience (Yrs.)
At least 5 years of experience as the primary administrator for Windows/Linux Servers, VMware, SAN, Windows/Linux AD and M365 administration
At least 2 years of project management/coordination role for IT infrastructure
Skills/Knowledge- Excellent communication skill in verbal and written English
- Ability to promptly learn new technologies with limited training resource
- Ability to think logically, analyze issues, and implement appropriate solutions.
- Ability to complete projects on time
- Ability to plan, organize, and coordinate work assignments.
- Ability to work well in a team environment.
- Ability to interact positively with internal and external customers
Certifications (Required/Preferred)- Relevant certification to the job scope preferred
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